Frequently asked questions.

How does reservation work?

You design your piece in the Atelier configurator, see an AI preview and reserve it for production. Only then does manufacturing begin — deliberate, not from stock.

How long does production take?

As every piece is made to order, the delivery time depends on material and execution. We state the concrete range in the quote or confirmation.

Can I request an individual quote?

Yes. In the configurator choose "Request price" and receive a personal quote from the boutique, which you can accept or decline in your account.

Can I still change my piece after reserving?

As long as production has not yet started, we are happy to adjust details. Just contact us with your order or request number.

What is the virtual try-on?

Upload a photo or use the live camera to see a piece realistically on yourself. Your photos are handled in compliance with data protection and cleaned up automatically.

What happens to my uploaded photos?

Try-on photos are used solely to generate your preview and — only with your consent — transmitted to our AI service providers (including Google Gemini and FASHN AI) for that purpose; they are never shared for advertising. They are deleted automatically, and if your account is anonymised, any stored images and try-on results are removed too. See the privacy policy for details.

What does the QR authenticity certificate mean?

Every piece receives a digitally signed certificate. The QR code lets anyone verify authenticity publicly and lets you register or transfer ownership.

How do I transfer my piece on resale?

In your account you start the transfer; the new owner confirms by email. The complete history stays attached to the certificate.

How is my piece shipped?

Insured and trackable. You receive a shipping confirmation with tracking as soon as your piece leaves the atelier.

Can I return it?

The statutory right of withdrawal applies to stock items. For pieces made to your specification it is excluded by law — details on the "Shipping & returns" page.

How do I care for my piece correctly?

A full guide is on our Care page; material-specific notes are also on each product page.

How do I reach customer service?

By email at kontakt@furellea.local — we usually respond within 48 hours.